Privacy Policy

Who we are

Our website address is http://genzatmarket.

We, GenZat Market (“GenZat”, “we”, or “us”, “our”), are committed to safeguarding the privacy of your personal information or personal data. This Policy explains how we process your personal information, which means, in relation to your personal information, various activities including collecting, receiving, recording, storing, updating, using, transferring, or erasing.

This Policy applies to all interactions with us where we process your personal information including your use of any of our websites or engaging with us telephonically or in person and forms part of our website terms and conditions. By visiting or using any of our websites, you agree to the terms of this Policy as updated from time to time. We will let you know of any material changes to the Policy.

This Policy applies to all data subjects (persons, whether a natural or juristic person, to whom personal information relates) (“you”, “your”), whose personal information we collect.

This Policy applies to all personal information, whether it was provided to us through our websites or through any other form of communications with you such as email, telephone, or otherwise (“Channels”), through or by third parties or tools that collect personal information.

The age requirement for engaging with our Channels is 18 years of age. To the extent required by applicable law, users under the age of 18 years of age must obtain parental or guardian consent. We will afford the same level of protection to all personal information processed, regardless of the age of the person the personal information pertains to.

You must accept all the terms of this Policy when you order any of our products or, register for, or use the website or any of our services. By accepting this Policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

We do not collect your personal information when using cookies about when and how you use our websites. A cookie is a small text file that is stored on your computer or mobile device when you use it. Cookies hold information such as the identity of the computer or device you used to access our Channels, your server address, domain name, the time and date that you visited our websites, pages, product, and documentation that you accessed or viewed and which internet browser you used.

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

We will also set up several cookies to save your login information and your screen display choices when you log in. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We do this so that we can:

provide you with more personalised service, communication, and products by better understanding your browsing and purchasing behaviour.

track, count and analyse website visits and usage data.

understand product preferences and popularity; and

improve our websites and your online shopping experience.

Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary.

Third-party Services

We use trusted third-party services including Google Analytics that collect, monitor, and analyse our users’ usage. To prevent your personal information from being used by Google Analytics you can install an opt-out browser add-on (visit https://tools.google.com/dlpage/gaoptout for details).

Most web browsers can be adjusted to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. Refusing a cookie may, in some cases, preclude you from using, or negatively impact, the display or function of our websites or certain areas or features of our websites.

You may only send us your own personal data or the information of another data subject where you have their permission to do so.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We collect your personal information when you:

voluntarily provide us with information when you interact with us, for example when you send us online enquiries, or you subscribe to or consent to receiving newsletters or other communications from us;

browse, visit or participate in our various Channels;

register an online profile on our website to purchase our products;

purchase, return, exchange or enquire about products and service from us;

agree to the terms and conditions of our products and services that contain provisions dealing with the use or disclosure of your personal information;

make general enquiries, lodge complaints, and communicate with us;

We do not collect or retain your bank card details used to purchase products or services. GenZat Market is compliant in terms of PCI DSS. This information is collected by financial institutions that have their own privacy policies. You are advised to never respond to emails that seem to be from us requesting bank card details as this request is most likely fraudulent and should be reported to us immediately.

If you request a password reset, your IP address will be included in the reset email. We may provide access to or share some of your personal information, when necessary and for the reasons that it was provided or collected, to:

our suppliers, service providers, auditors if they are required under contract to process it for us or to provide services for or to us, including product deliveries and returns, e-mail service providers, analytics companies, distribution and courier companies, information hosting, communication providers, information technology and related infrastructure services, technical support and other support services relating to our legitimate business interests and our contractual obligations to you (our contracts dictate that these suppliers or service providers only use your information in connection with the goods they supply or services they perform for us and not for their own benefit);

banking partners as required by credit card association rules for inclusion on their list of terminated merchants (if you utilise the services to receive payments and you meet their criteria); and

other third parties who provide us with relevant services where appropriate.

Change of ownership

We may share personal information with third parties in the event of a reorganisation, merger, sale, joint venture, assignment, transfer, or other type of sale of all or any portion of our business, assets or stock.

Regulators and law enforcement

We may provide access to or share your personal information as required by law, court order or other lawful reasons, where we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests, including public and government authorities.

When we share or provide access to your personal information with third parties, they are contractually restricted from using or disclosing your personal information except as necessary to perform services on our behalf or to comply with legal requirements.

No selling

We will not sell your personal information. No personal information will be disclosed to anyone except as provided for in this Policy.

Why do we process your information?

Processing includes gathering your personal data, disclosing it as stipulated in the clause above, and combining it with other personal information. We collect and process your personal information to: –

provide our goods and services to you, for example household goods

communicate with you regarding new product features, personalised products, services, that we think may be of interest to you;

analyse, develop, continually improve and enhance the use, functionality and performance of our website, products and services to manage the security of our sites, networks and systems;

comply with applicable laws, including our obligations to make disclosures to authorities, regulators, and government bodies; and

engage in our legitimate business, related interests, and legal purposes, including but not limited to detecting and preventing fraud and conducting our business as a retailer.

We will not use your personal information other than for the purpose for which it was provided or collected, and in accordance with our legitimate interests and legal obligations.

Transferring your personal information

Your personal information will be processed in South Africa, however certain personal information may be transferred to countries outside of South Africa, for example where we make use of cloud-based software services, in which case we will ensure that the necessary security measures are in place relating to the processing and storage of your personal information.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can automatically recognize and approve any follow-up comments instead of holding them in a moderation queue.

We will keep your personal information for different periods of time depending on the use or purpose your personal information was provided or collected for, as well as your preferences regarding marketing and other correspondence.

We will only keep your personal information for as long as necessary to fulfil the purposes set out in this Policy unless:

retention of the personal information is required or authorised by law, order

you have consented to the retention of the personal information.

We will safely delete or destroy personal information which we are no longer required or not permitted to retain, or for which we do not have your consent.

What rights you have over your data

You have the following rights in respect of your personal information that we process:

you may enquire from us (at no cost) whether we hold your personal information, (we will only provide you with this information when you provide us with adequate proof of your identity).

where necessary, request the correction or deletion of your personal information.

object to restrict or limit the processing of your personal information.

object to using your personal information for purposes of direct marketing.

You can exercise any of your rights listed above by sending an email to info@genzat.com. If you want to change your email preferences, you can do so by selecting the preference settings on the most recent email that you received from us. Where we have reasonable doubt as to the identity of the person making an enquiry, we may request additional information to confirm the identity of the person, such as an identity document, including a driver’s licence or passport.

Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply. Should we determine that you are not entitled to exercise a specific right, we will provide you with the reasons why.

Should we have reasonable grounds to believe that your personal information has been accessed or acquired by any unauthorised person, we will, as soon as is reasonably possible and lawfully required, notify the applicable regulator, as well as yourself, unless we are unable to establish the identity of the personal information that has been unlawfully accessed.

Security

We take the security of personal data very seriously and always do our best to comply with applicable data protection laws. We secure the integrity and confidentiality of your personal information that is in our possession and under our control by taking the appropriate reasonable technical and organisational measures to prevent loss, damage, unauthorised destruction, unlawful access, or unlawful processing of your personal information. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities. In doing so we have due regard to generally accepted industry information security practices and procedures.

Changes to this privacy policy

This privacy Policy is effective as of 27 March 2022. The latest version of our Privacy Policy is always available on our websites. We may need to update or change our Policy from time to time, and we will notify you regarding any material changes to this Policy using the channels that we normally use to communicate. We will also place a notice in a prominent place on the website. Your continued use of our websites, products, and services after you have been notified of any amendments to the Policy will represent your acknowledgment of any changes and your agreement to adhere to the updated Policy.

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third-party websites.

Lodging a complaint

Should you have any concerns relating to our Policy you may submit an email to info@genzat.com. We will review your concerns and try to resolve any complaint relating to the protection of personal information, in this Policy and applicable law.

We will acknowledge your request as required under applicable data protection laws. However, the rights mentioned in this Policy are not absolute: the rights do not always apply, and exemptions may be applicable. We will ask you to verify your identity and/or ask you information to assist us in better understanding your request. In the event we do not comply with your request, we will explain why.

Policy updated 27/03/2022

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